DC Tech can diagnose most software problems and some hardware problems if you have a high-speed connection to the internet. This can save you both time and money, as well as provide you with the quickest solution possible in the industry. We can do this through multiple software packages such as VNC, PCAnywhere, or Microsoft Remote Assistance.

VNC is a free open source remote control solution that works on multiple platforms and is available for free via download from RealVNC. This program originated with AT&T Labs and is one of the best pieces of freeware available on the market.

PC Anywhere is produced by Symantec and is available in a 30 day license for $19.95.

Remote Assistance is included in Windows XP Home and Professional versions. Information on using this software is here.

To determine if we can assist you via these solutions, please contact us at (440) 725-8646 with a brief description of the problem.